Guiding Principles
Q-Squared, Inc. was founded in 1995 for the purpose of helping other organizations become more successful. To achieve that end, the following governing principles were created to provide internal guidelines for operation. By using these principles as a sounding board for making business decisions, Q-Squared, Inc. became and continues to be a successful provider of organizational management assistance.
I. Consider Customer Needs First, and All Other Needs Will Be Satisfied.
Customers are the lifeblood of every business. Q-Squared, Inc. is no exception. It exists to serve needs in the marketplace. As long as the customers’ needs are given first priority, the demand for Q-Squared, Inc’s services will always exist.
II. Measure Success in Human Terms as well as Financial Terms.
It is the goal of Q-Squared, Inc. to improve the quality of peoples’ lives. Certainly financial security and stability can help satisfy that goal. However, if monetary gain is achieved only at the expense of personal happiness, there is no real growth, only compromise. Human factors are more difficult to measure than dollars, but Q-Squared, Inc. will always endeavor to consider them in its business practices.
III. Deal Honestly and Fairly with both Customers and Subcontractors.
There is no more important rule in business than the “Golden Rule”. Q-Squared, Inc. will strive to treat all of its stakeholders honestly and equitably. It is the responsibility of Q-Squared, Inc. to protect the interests of its customers and other associates. Anything less, would reflect poorly on Q-Squared, Inc. and those who are professionally associated with it.
IV. Never Stop Learning, Personally or Professionally.
For Q-Squared, Inc. to effectively assist organizations, it is imperative that its knowledge base continues to grow. The effective application of its expertise is the Q-Squared, Inc. stock in trade. A proactive effort will be made to stay abreast of the current developments in the quality field. Q-Squared, Inc. will also analyze technical and philosophical trends in business and develop services within its market niche to address those trends. Maintaining a broad network of associates and resources is essential to growth. By listening to clients and working with them to resolve unique problems, each consulting activity becomes an opportunity for expanding knowledge. Learning cannot be limited exclusively to the quality field. To best relate to quality issues it is important to understand the interrelationships of technology, human behavior, communication, finance, consumer needs and other factors that impact an organization’s culture.
V. Walk the Talk: Be a Quality Practitioner.
Quality is a value given to a product or service by its potential user. It is relative to the user’s expectations for performance or benefit. It is a moving scale, constantly rising as expectations become higher. A quality focused organization does not address customer satisfaction as an isolated issue or an independent function, nor does it consume resources in an attempt to give the illusion of quality. Instead, a quality organization has a customer centered attitude that permeates and influences everything that it does. Quality is not the icing on the cake. It is the flour in the cake mix. Q-Squared, Inc. strives to be a quality organization. We hope it is obvious in all that we do.
I. Consider Customer Needs First, and All Other Needs Will Be Satisfied.
Customers are the lifeblood of every business. Q-Squared, Inc. is no exception. It exists to serve needs in the marketplace. As long as the customers’ needs are given first priority, the demand for Q-Squared, Inc’s services will always exist.
II. Measure Success in Human Terms as well as Financial Terms.
It is the goal of Q-Squared, Inc. to improve the quality of peoples’ lives. Certainly financial security and stability can help satisfy that goal. However, if monetary gain is achieved only at the expense of personal happiness, there is no real growth, only compromise. Human factors are more difficult to measure than dollars, but Q-Squared, Inc. will always endeavor to consider them in its business practices.
III. Deal Honestly and Fairly with both Customers and Subcontractors.
There is no more important rule in business than the “Golden Rule”. Q-Squared, Inc. will strive to treat all of its stakeholders honestly and equitably. It is the responsibility of Q-Squared, Inc. to protect the interests of its customers and other associates. Anything less, would reflect poorly on Q-Squared, Inc. and those who are professionally associated with it.
IV. Never Stop Learning, Personally or Professionally.
For Q-Squared, Inc. to effectively assist organizations, it is imperative that its knowledge base continues to grow. The effective application of its expertise is the Q-Squared, Inc. stock in trade. A proactive effort will be made to stay abreast of the current developments in the quality field. Q-Squared, Inc. will also analyze technical and philosophical trends in business and develop services within its market niche to address those trends. Maintaining a broad network of associates and resources is essential to growth. By listening to clients and working with them to resolve unique problems, each consulting activity becomes an opportunity for expanding knowledge. Learning cannot be limited exclusively to the quality field. To best relate to quality issues it is important to understand the interrelationships of technology, human behavior, communication, finance, consumer needs and other factors that impact an organization’s culture.
V. Walk the Talk: Be a Quality Practitioner.
Quality is a value given to a product or service by its potential user. It is relative to the user’s expectations for performance or benefit. It is a moving scale, constantly rising as expectations become higher. A quality focused organization does not address customer satisfaction as an isolated issue or an independent function, nor does it consume resources in an attempt to give the illusion of quality. Instead, a quality organization has a customer centered attitude that permeates and influences everything that it does. Quality is not the icing on the cake. It is the flour in the cake mix. Q-Squared, Inc. strives to be a quality organization. We hope it is obvious in all that we do.